Strategic Customer Success Manager: Growth & Retention

Lightcast; Moscow (ID); On-site; USD 70,000 - 110,000; Full time

Job summary

Lightcast is seeking a Customer Success Manager II to serve as a trusted advisor for a defined customer portfolio. You will own the full lifecycle, guiding customers to measurable outcomes with Lightcast products and services while driving retention, renewals, and growth.

This on-site role in Moscow, ID requires local or willing to relocate to join a collaborative team. You will build strategic relationships, conduct business assessments, and translate results into compelling ROI narratives.

Qualifications

• 3+ years in customer success, account management, or a related customer-facing role.
• Experience in SaaS/tech, data, or subscription-based environments.
• Experience managing full lifecycle: adoption, health, renewals, and expansion.
• Ability to develop success plans, demonstrate ROI, and articulate measurable outcomes.

Responsibilities

• Own the customer lifecycle from onboarding to renewal and expansion.
• Develop and manage customer success plans with clear goals and milestones.
• Monitor product adoption, engagement, and account health to achieve outcomes.
• Lead value storytelling through strategic reviews and ROI demonstrations.
• Coordinate onboarding with internal teams to shorten time-to-value.
• Identify risks, opportunities, and cross-sell/upsell paths with stakeholders.

Skills

Customer success

Consultative selling

Relationship building

Storytelling / ROI presentation

Multi-stakeholder communication

Tools

Google Workspace

Excel

PowerPoint

CRM platforms

CS tools

Job description

Lightcast is seeking a Customer Success Manager II to serve as a trusted advisor for a defined customer portfolio. You will own the full lifecycle, guiding customers to measurable outcomes with Lightcast products and services while driving retention, renewals, and growth.

This on-site role in Moscow, ID requires local or willing to relocate to join a collaborative team. You will build strategic relationships, conduct business assessments, and translate results into compelling ROI narratives.