Strategic Customer Success Manager II

Lever, Inc.; Moscow (ID); Remote; USD 85,000 - 120,000; Full time

Job summary

Lightcast in Moscow, ID seeks a Customer Success Manager II to own the full lifecycle for a customer portfolio, driving adoption, retention, and expansions. You will partner with Sales, Product and Support to deliver value, develop success plans, monitor health, and translate ROI into compelling narratives.

You will build relationships, proactively manage renewals, and collaborate across teams to ensure customers achieve time-to-value and measurable outcomes.

Qualifications

• 3+ years of customer-facing success, account management, or consultative sales experience.
• Experience in SaaS, DaaS, technology, data, or subscription services.
• Experience managing renewals and expansion with measurable outcomes.

Responsibilities

• Build trusted relationships and advise on goals, challenges, and priorities.
• Develop and manage customer success plans with milestones and success measures.
• Monitor product adoption, account health, and time-to-value for onboarding.
• Own renewal lifecycle including pricing discussions, contracting, and forecasting.
• Collaborate cross-functionally with Sales, Product, Support, and Services.

Skills

Customer success

Account management

Consultative selling

SaaS

Relationship building

Cross-functional collaboration

Data storytelling

Tools

CRM platforms

Google Workspace

Excel

PowerPoint

Job description

Lightcast in Moscow, ID seeks a Customer Success Manager II to own the full lifecycle for a customer portfolio, driving adoption, retention, and expansions. You will partner with Sales, Product and Support to deliver value, develop success plans, monitor health, and translate ROI into compelling narratives.

You will build relationships, proactively manage renewals, and collaborate across teams to ensure customers achieve time-to-value and measurable outcomes.