Strategic Customer Success Leader

Remote Worker LTD.; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Kong Inc., the AI connectivity company, in the United States is seeking a Staff/Senior Customer Success Manager to set the standard for post-sales excellence by driving adoption, expansion, and risk mitigation. You will develop strategic success plans, map organizational champions, and lead value-based engagements.

You will aggregate usage data with tools like Tableau, SFDC, Clari, and Hex to monitor health and identify opportunities.

Qualifications

• Experience delivering value-based customer success and post-sales programs.
• Ability to map organizations and influence key decision makers.
• Strong communication with executive audiences and stakeholders.
• Proven track record of cross-functional collaboration to drive renewals.

Responsibilities

• Drive Strategic Customer Success by developing comprehensive success plans.
• Lead value realization and adoption initiatives with customers.
• Map customer organizations to identify champions and decision-makers.
• Leverage partners to expand stakeholder alignment within accounts.
• Use data and analytics to monitor health, identify risks, and extract insights.
• Deliver impactful QBRs/EBRs with an executive mindset.
• Articulate Kong's platform value and manage platform expectations.
• Collaborate on renewals, forecastings, and cross-sell opportunities.

Skills

Customer Success

Strategic Thinking

Executive Communication

Cross-functional Collaboration

Tools

Tableau

SFDC

Clari

Hex Analytics

Job description

Kong Inc., the AI connectivity company, in the United States is seeking a Staff/Senior Customer Success Manager to set the standard for post-sales excellence by driving adoption, expansion, and risk mitigation. You will develop strategic success plans, map organizational champions, and lead value-based engagements.

You will aggregate usage data with tools like Tableau, SFDC, Clari, and Hex to monitor health and identify opportunities.