Strategic Customer Success Manager: Growth & Automation

Juro Online Limited; Massachusetts; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid relocation and travel support

Time off and flexible working arrangements

Professional training and development opportunities

Job summary

Juro Online Limited is seeking a Customer Success professional for its Boston location. This role involves building playbooks and automations to ensure client success while managing a $3M book of business. Candidates should have over 3 years of customer-facing experience in a SaaS context, strong stakeholder engagement skills, and a readiness to travel.

Benefits include paid relocation, flexible working arrangements, and professional development opportunities. Juro promotes equal opportunity employment for all qualified applicants.

Qualifications

• 3+ years of customer-facing experience at a SaaS scale-up (Series A–D).
• Proven record of engaging senior stakeholders, including director level and above.
• Strong discovery and problem-solving skills with proactive action.

Responsibilities

• Build playbooks, automations, and touchpoints to help customers succeed.
• Own a $3M book of business and shape the low-touch CS model.
• Lead renewals and account expansion across a scaled portfolio.

Skills

Customer-facing experience at a SaaS scale-up

Engaging senior stakeholders

Strong discovery skills

Problem-solving skills

Relationship management

Experience in renewals and expansion

Job description

Juro Online Limited is seeking a Customer Success professional for its Boston location. This role involves building playbooks and automations to ensure client success while managing a $3M book of business. Candidates should have over 3 years of customer-facing experience in a SaaS context, strong stakeholder engagement skills, and a readiness to travel.

Benefits include paid relocation, flexible working arrangements, and professional development opportunities. Juro promotes equal opportunity employment for all qualified applicants.