Customer Success Manager

Juro Online Limited; Massachusetts; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid relocation and travel support

Time off and flexible working arrangements

Professional training and development opportunities

Job summary

Juro Online Limited is seeking a Customer Success professional for its Boston location. This role involves building playbooks and automations to ensure client success while managing a $3M book of business. Candidates should have over 3 years of customer-facing experience in a SaaS context, strong stakeholder engagement skills, and a readiness to travel.

Benefits include paid relocation, flexible working arrangements, and professional development opportunities. Juro promotes equal opportunity employment for all qualified applicants.

Qualifications

• 3+ years of customer-facing experience at a SaaS scale-up (Series A–D).
• Proven record of engaging senior stakeholders, including director level and above.
• Strong discovery and problem-solving skills with proactive action.

Responsibilities

• Build playbooks, automations, and touchpoints to help customers succeed.
• Own a $3M book of business and shape the low-touch CS model.
• Lead renewals and account expansion across a scaled portfolio.

Skills

Customer-facing experience at a SaaS scale-up

Engaging senior stakeholders

Strong discovery skills

Problem-solving skills

Relationship management

Experience in renewals and expansion

Job description

The challenge

2026 is a big growth year for Juro. Our customer base is growing fast, especially in the US, and more teams rely on us daily. Customers have realized early value and want to expand. To deliver that at scale, we need smart automation coupled with strategic human connection.

Responsibilities

• Build playbooks, automations, and touchpoints to help customers succeed.
• Own a $3M book of business and shape the low‑touch CS model as the company scales.
• Lead renewals and account expansion across a scaled portfolio.
• Create automated journeys and self‑service resources to reduce hands‑on support.
• Identify high‑leverage moments where human interaction makes the difference and engage strategically.
• Build trusted relationships with key stakeholders and maintain partnerships.

Qualifications

• 3+ years of customer‑facing experience at a SaaS scale‑up (Series A–D).
• Proven record of engaging senior stakeholders, including director level and above.
• Strong discovery and problem‑solving skills with proactive action.
• Ability to identify and nurture customer relationships across multiple accounts.
• Comfort with travel to meet customers in person and ability to work beyond a rigid 9‑to‑5 window.
• Experience driving renewals and expansion in a subscription‑based environment (preferred).

Location & Travel

Boston, USA. The role requires frequent travel to meet customers face‑to‑face and may involve working outside standard business hours to accommodate East and West Coast customers.

Benefits

• Paid relocation and travel support.
• Time off and flexible working arrangements.
• Professional training and development opportunities.

Juro is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other protected characteristic.