Strategic Customer Success Manager Growth & Adoption

Crayon; Boston (MA); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Paid time off

Job summary

Crayon is seeking a Customer Success Manager based in Boston to partner with customers, helping them harness Crayon’s competitive intelligence capabilities to drive retention and growth. You’ll serve as a trusted advisor, lead trainings and onboarding, and run success plans while representing customer needs cross-functionally to shape value delivery.

You will be a key driver of Crayon’s vision to become the best CS team in SaaS, working to scale customer impact and retention while collaborating

Qualifications

• 2+ years managing B2B SaaS accounts focused on retention and growth.
• Strong project management skills with ability to manage multiple customer relationships.
• Ability to navigate ambiguity in a fast-paced environment.
• Roll up your sleeves mentality and commitment to driving results.
• Cross-functional collaborator who advocates for customers internally.

Responsibilities

• Drive adoption, retention, and expansion for Crayon product that solves real problems.
• Proactively own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives.
• Host trainings, onboarding, and working sessions to educate customers and explore new use cases of Crayon.
• Contribute to the foundations of Customer Success at Crayon; help define our motion.

Skills

B2B SaaS

Account management

Project management

Collaboration

Ambiguity handling

Job description

Crayon is seeking a Customer Success Manager based in Boston to partner with customers, helping them harness Crayon’s competitive intelligence capabilities to drive retention and growth. You’ll serve as a trusted advisor, lead trainings and onboarding, and run success plans while representing customer needs cross-functionally to shape value delivery.

You will be a key driver of Crayon’s vision to become the best CS team in SaaS, working to scale customer impact and retention while collaborating