EUC Customer Success Manager — Remote (GA)

Omnissa; Atlanta (GA); Remote; USD 116,000 - 193,000; Full time

Benefits offered by this job

Employee ownership

Health insurance

401k with matching contributions

Disability insurance

Paid time off

Growth opportunities

Job summary

Omnissa is seeking a Customer Success Manager to partner with customers across the Workspace ONE and Horizon portfolios. You will drive adoption, retention, and expansion by delivering strategic Success Plans, coordinating with cross-functional teams, and communicating value to executives.

The role offers remote work with occasional travel up to 20%, requires strong relationship-building and EUC expertise, and includes competitive compensation and benefits.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Hands-on administration experience or certifications in Workspace ONE or Horizon preferred.
• Strong ability to develop relationships with key stakeholders and manage customer expectations.

Responsibilities

• Develop and manage customer success plans to drive adoption and value of Omnissa EUC portfolio.
• Collaborate with support, engineering, sales, and architecture teams to ensure healthy product consumption and timely issue resolution.
• Deliver executive-level presentations on feature adoption and business impact; build trusted advisor relationships across accounts.
• Travel up to 20% as required to support customer engagements.

Skills

Relationship building

Strategic thinking

Communication

Cross-functional collaboration

Education

Bachelor's degree

Tools

Workspace ONE UEM

Workspace ONE Access

Horizon

Workspace ONE Intelligence

Job description

Omnissa is seeking a Customer Success Manager to partner with customers across the Workspace ONE and Horizon portfolios. You will drive adoption, retention, and expansion by delivering strategic Success Plans, coordinating with cross-functional teams, and communicating value to executives.

The role offers remote work with occasional travel up to 20%, requires strong relationship-building and EUC expertise, and includes competitive compensation and benefits.