Strategic Customer Success Manager | Executive Partnerships

Claroty; New York (NY); On-site; USD 130,000 - 145,000; Full time

Job summary

Claroty is seeking a Customer Success Manager in New York to be the primary liaison for top-tier customers, guiding adoption of the Claroty Platform and ensuring measurable business outcomes.

You will orchestrate cross-functional teams, leverage AI health metrics, and drive retention and expansion while maintaining executive-level relationships. The role emphasizes product fluency and proactive value realization.

Qualifications

• 4+ years in CS management or TAM in a fast-growing B2B SaaS.
• Experience managing large, complex customer accounts.
• Ability to ramp quickly on complex products at a power-user level.
• Thrives in ambiguous and fast-changing environments.
• Strong discovery and problem-framing skills.
• Excellent communication and stakeholder management at all levels.
• Knowledge of networking basics (TCP/IP, DNS, DHCP, routing).
• OT environments and cyber security awareness are a plus.
• Familiarity with cyber security concepts (Endpoint, SOAR, SIEM).

Responsibilities

• Serve as the primary contact and trusted advisor for executive stakeholders, aligning business goals with product value.
• Guide onboarding and adoption, driving time-to-value and measurable outcomes.
• Monitor usage data and health indicators to address risks and capture expansion opportunities.
• Act as the quarterback of the customer experience, guiding cross-functional teams to outcomes.
• Lead escalation workflows to maintain momentum and resolve high-stakes challenges.
• Leverage AI platforms to monitor health metrics and automate workflows, enabling strategic growth.

Skills

Customer Success

Account Management

SaaS

Stakeholder Management

Onboarding

Product Enablement

Data-Driven

Tools

Staircase AI

Gemini

Job description

Claroty is seeking a Customer Success Manager in New York to be the primary liaison for top-tier customers, guiding adoption of the Claroty Platform and ensuring measurable business outcomes.

You will orchestrate cross-functional teams, leverage AI health metrics, and drive retention and expansion while maintaining executive-level relationships. The role emphasizes product fluency and proactive value realization.