Strategic Client Success Partner

Smithers Group; Wareham, Northern (MA, KY); Hybrid; USD 43,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Wellness programs

Job summary

Smithers Environmental Risk Sciences in Wareham, MA is seeking a full-time Client Success Specialist to retain, grow, and strengthen relationships with existing clients as their trusted partner and primary point of contact. You will oversee client satisfaction and retention across the customer lifecycle.

The role requires coordinating with Operations, Technical Teams, Finance, and Sales to ensure seamless service delivery and proactive renewal management.

Qualifications

• Demonstrated success managing strategic client relationships.
• Ability to build collaborative relationships and hold teams accountable.
• Experience in scientific, laboratory, environmental, healthcare, pharmaceutical, or other technical service industries is preferred.
• Excellent communication, problem-solving, and project management skills.

Responsibilities

• Serve as the primary relationship owner for an assigned portfolio of client accounts.
• Develop account plans to support client retention and revenue growth.
• Monitor renewals and manage renewal discussions.
• Coordinate with Operations, Technical Teams, Finance, and Support to deliver service.
• Ensure exceptional service throughout the customer lifecycle.
• Escalate risks and drive continuous improvement.

Skills

Strategic account mgmt

Cross-functional collaboration

Technical services exp

Communication skills

Job description

Smithers Environmental Risk Sciences in Wareham, MA is seeking a full-time Client Success Specialist to retain, grow, and strengthen relationships with existing clients as their trusted partner and primary point of contact. You will oversee client satisfaction and retention across the customer lifecycle.

The role requires coordinating with Operations, Technical Teams, Finance, and Sales to ensure seamless service delivery and proactive renewal management.