Strategic Customer Success Manager: Drive Adoption & ROI

Zinier; Houston (TX); Híbrido; USD 110 000 - 165 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Resumo da oferta

Zinier is seeking a hands-on Customer Success Manager to empower frontline operations with our platform. You’ll partner with Solution Architects to bridge business outcomes with platform capabilities, ensuring customers transform their operations and achieve measurable value.

You will lead adoption efforts, optimize workflows, and pursue expansion opportunities while delivering consistently high levels of customer satisfaction.

Qualificações

• 5–8 years in customer success, account management, or consulting within B2B SaaS.
• Proven track record delivering outcomes like GRR, Expansion ARR and Adoption.
• Experience managing complex stakeholder relationships in fast-paced environments.

Responsabilidades

• Own post-implementation customer journeys for a portfolio of accounts, driving adoption and measurable ROI.
• Monitor customer health and orchestrate interventions to prevent churn.
• Lead Quarterly Business Reviews to demonstrate ROI and identify expansion opportunities.
• Navigate complex stakeholder environments across IT, service delivery, and operations.
• Facilitate adoption activities and transform user resistance into platform advocacy.
• Identify expansion opportunities and support renewal processes to achieve NRR targets.
• Collaborate with PS, Support, Product, and Sales on handoffs and roadmap feedback.
• Identify automation opportunities and implement AI-driven approaches to improve scale.

Conhecimentos

Customer success

Account management

B2B SaaS

Stakeholder management

Data-driven decisions

Solution architecture collaboration

Descrição da oferta de emprego

Zinier is seeking a hands-on Customer Success Manager to empower frontline operations with our platform. You’ll partner with Solution Architects to bridge business outcomes with platform capabilities, ensuring customers transform their operations and achieve measurable value.

You will lead adoption efforts, optimize workflows, and pursue expansion opportunities while delivering consistently high levels of customer satisfaction.