Strategic Customer Success Architect (Remote)

Zinier; EUA; Teletrabalho; USD 90 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote-First

Resumo da oferta

Zinier is seeking a hands-on, customer-obsessed Customer Success Manager in the United States. You will own end-to-end customer journeys, collaborating with Solution Architects to align business outcomes with platform capabilities.

You will drive adoption, realize measurable ROI, and identify expansion opportunities while optimizing workflows and leveraging AI to improve efficiency. You will work in a fast-paced, data-driven environment, coordinating with cross-functional teams to ensure

Qualificações

• 5–8 years in customer success, account management, or consulting with B2B SaaS.
• Proven ability to drive GRR, expansion ARR, and adoption in fast-paced environments.
• Exceptional stakeholder orchestration and communication skills.

Responsabilidades

• Own post-implementation journeys for a portfolio of accounts, driving adoption and measurable ROI.
• Monitor health signals and intervene to prevent churn.
• Lead QBRs to demonstrate ROI and identify expansions.
• Navigate complex stakeholder environments across IT, ops, and service delivery.
• Automate workflows and explore AI-driven approaches to scale and improve efficiency.
• Collaborate with PS, Support, Product, and Sales on handoffs and opportunities.

Conhecimentos

Customer success

Account management

Stakeholder management

Strategic thinking

Data-driven

Technical fluency

AI mindset

Communication skills

Spanish (nice to have)

Descrição da oferta de emprego

Zinier is seeking a hands-on, customer-obsessed Customer Success Manager in the United States. You will own end-to-end customer journeys, collaborating with Solution Architects to align business outcomes with platform capabilities.

You will drive adoption, realize measurable ROI, and identify expansion opportunities while optimizing workflows and leveraging AI to improve efficiency. You will work in a fast-paced, data-driven environment, coordinating with cross-functional teams to ensure