Strategic Cybersecurity Success Leader (PTaaS)

NetSPI; Minneapolis (MN); On-site; USD 120,000 - 190,000; Full time

Job summary

NetSPI in Minneapolis seeks a Senior Customer Success Manager to serve as a strategic advisor and customer advocate for a portfolio of complex accounts. You will translate each customer's security priorities into a practical success plan, orchestrate the right NetSPI resources, and make value visible to both technical stakeholders and executives.

This commercial, outcomes-focused role requires cybersecurity fluency and the ability to connect NetSPI capabilities to business objectives from

Qualifications

• 5+ years in customer success, strategic account management, or cybersecurity consulting for complex accounts.
• Proven ability to manage renewals, retention risk, adoption and expansion in recurring-revenue environments.
• Strong understanding of cybersecurity concepts and translating technical findings into business value.

Responsibilities

• Develop trusted relationships with security, technology, procurement, and executive stakeholders; map engagement strategy for each account.
• Create and execute mutual success plans with objectives, milestones, adoption targets, risks, and measurable outcomes.
• Lead post-sale lifecycle from onboarding to renewal, maturity, and expansion planning.
• Understand each customer's security program, attack surface, testing cadence, remediation workflows, and reporting needs.
• Drive adoption of NetSPI Platform and services by aligning capabilities with customer workflows.
• Translate technical activity into clear business value and executive-ready recommendations.
• Partner with Account Executives on health, renewal strategy, risk identification, and cross-functional recovery actions.
• Identify growth opportunities based on goals and value gaps; work with solution experts on expansion.
• Coordinate Customer Support, Delivery, Product, Engineering, Sales to maintain engagement quality.
• Capture customer feedback and influence product, process, and service improvements.
• Mentor peers and contribute to playbooks and customer programs across CS.
• Represent the voice of the customer to improve overall experience.

Skills

Customer success

Strategic account management

Cybersecurity familiarity

Executive communication

Travel availability

Tools

CRM (Salesforce)

Jira/ServiceNow familiarity

Job description

NetSPI in Minneapolis seeks a Senior Customer Success Manager to serve as a strategic advisor and customer advocate for a portfolio of complex accounts. You will translate each customer's security priorities into a practical success plan, orchestrate the right NetSPI resources, and make value visible to both technical stakeholders and executives.

This commercial, outcomes-focused role requires cybersecurity fluency and the ability to connect NetSPI capabilities to business objectives from