Strategic Customer Success Manager – Cloud Identity

Ping Identity; United States; Remote; USD 76,000 - 95,000; Full time

Benefits offered by this job

Flexible work environment

Volunteer initiatives

Retirement programs

Education reimbursement

Generous PTO & holidays

Healthcare options

Job summary

Ping Identity is seeking a Customer Success Manager to serve as a trusted partner for customer organizations, build relationships, and act as a technical resource for daily needs. You will analyze data, advocate for customer needs, and guide adoption of Ping solutions.

Travel and occasional after-hours support may be required. Required: 4+ years in Customer Success, IT system implementations, CRM experience, and cloud solutions knowledge.

Qualifications

• Minimum of 4 years of related experience in Customer Success / Experience.
• Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management.
• Strong technical aptitude to learn customer use cases and architectural requirements.
• Curious and proactive approach to uncover adoption blockers and risks.
• Experience with SFDC, Gainsight, or equivalent CRM systems.
• Solid technical understanding of Cloud Solutions.

Responsibilities

• Act as a point of contact for major customer incidents and manage expectations through resolution.
• Analyze customer data to identify technical trends and risks.
• Advocate for customer needs as the voice of the customer internally.
• Monitor adoption and utilization trends and provide recommendations based on risk.
• Provide proactive guidance on Ping's features aligned with customer goals.
• Occasionally travel to customer sites and be available for after-hours or weekend coverage.
• Be a hands-on contributor as needed.

Skills

Customer Success

Technical aptitude

Proactive approach

Strong communication

Education

Bachelor's degree or equivalent

Tools

SFDC (Salesforce)

Gainsight

CRM systems

Job description

Ping Identity is seeking a Customer Success Manager to serve as a trusted partner for customer organizations, build relationships, and act as a technical resource for daily needs. You will analyze data, advocate for customer needs, and guide adoption of Ping solutions.

Travel and occasional after-hours support may be required. Required: 4+ years in Customer Success, IT system implementations, CRM experience, and cloud solutions knowledge.