Strategic Customer Success Manager — Cloud Identity

Ping Identity

United States

Remote

USD 90,000 - 120,000

Full time

4 days ago

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Benefits offered by this job

Generous PTO

Parental leave

Healthcare options

Retirement programs

Education reimbursement

Job summary

Ping Identity is seeking a Customer Success professional to serve as a named resource for customer organizations, building trusting relationships and acting as the point of contact for major incidents. Ping Identity, headquartered in Denver, serves over half of the Fortune 100.

You will monitor adoption trends, provide recommendations based on customer needs, and support IT systems consulting and identity management initiatives, while benefiting from generous PTO, parental leave and progressive

Qualifications

Minimum 4 years of related experience in Customer Success or Experience.
Experience in IT systems consulting and implementation, preferably cloud services or identity management.
Strong technical aptitude to learn customer use cases and architectural requirements.
Generous PTO and holiday schedule.
Parental leave and progressive healthcare options.
Retirement programs and opportunity for education reimbursement.

Responsibilities

Serve as a named resource and partner for customer organizations, building trusting relationships.
Act as point of contact for major incidents, managing expectations and communications.
Monitor adoption trends and provide recommendations based on customer needs.