New Customer Success Manager (Fully Remote)

Ping Identity; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Generous PTO

Parental leave

Healthcare options

Retirement programs

Education reimbursement

Job summary

Ping Identity is seeking a Customer Success professional to serve as a named resource for customer organizations, building trusting relationships and acting as the point of contact for major incidents. Ping Identity, headquartered in Denver, serves over half of the Fortune 100.

You will monitor adoption trends, provide recommendations based on customer needs, and support IT systems consulting and identity management initiatives, while benefiting from generous PTO, parental leave and progressive

Qualifications

• Minimum 4 years of related experience in Customer Success or Experience.
• Experience in IT systems consulting and implementation, preferably cloud services or identity management.
• Strong technical aptitude to learn customer use cases and architectural requirements.
• Generous PTO and holiday schedule.
• Parental leave and progressive healthcare options.
• Retirement programs and opportunity for education reimbursement.

Responsibilities

• Serve as a named resource and partner for customer organizations, building trusting relationships.
• Act as point of contact for major incidents, managing expectations and communications.
• Monitor adoption trends and provide recommendations based on customer needs.

Skills

Relationship building

Incident management

Cloud services

Identity management

Technical aptitude

Job description

• Serve as a named resource and partner for customer organizations, building trusting relationships.
• Act as point of contact for major incidents, managing expectations and communications.
• Monitor adoption trends and provide recommendations based on customer needs.

Qualifications:

• Minimum 4 years of related experience in Customer Success or Experience.
• Experience in IT systems consulting and implementation, preferably cloud services or identity management.
• Strong technical aptitude to learn customer use cases and architectural requirements.
• Generous PTO and holiday schedule.
• Parental leave and progressive healthcare options.
• Retirement programs and opportunity for education reimbursement.

Ping Identity

Ping Identity provides an intelligent cloud identity platform that enables secure and seamless digital experiences for users. They serve over half of the Fortune 100 with a global team headquartered in Denver, fostering an inclusive and collaborative culture.