Strategic Customer Success Manager

Clayton Homes (New); Albuquerque (NM); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) program

Parental leave

Tuition reimbursement

Volunteer time off

Job summary

Clayton Home Building Group is seeking a Customer Success Manager to strengthen partnerships between customers and Clayton facilities, driving value through training and service excellence.

In this role you will study markets, lead sales growth, and collaborate with retail partners to improve processes and brand loyalty. A degree and strong communication skills are required; travel up to 50% is expected.

Qualifications

• Associate’s degree preferred; Bachelor’s degree a plus.
• 3+ years of work experience in Sales, Marketing Research, Market Intelligence, or Consulting.
• Excellent written and verbal communication skills.
• Highest level of personal integrity and ethics.
• Compliant with local, state, and federal regulations.
• Strong attention to detail and analytical thinking.
• Ability to work independently or in a team environment.
• Self-motivated, hardworking, and assertive.
• Proficient with Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Create market and product strategy by studying markets, market share, and growth potentials in assigned territories.
• Drive sales and sales growth in assigned markets to meet budgeted production run rates.
• Develop understanding of target audiences, their attitudes, needs, and opportunities for engagement.
• Maintain knowledge of products, merchandising, inventory, and promotions; adjust as needed.
• Elevate brand perception through customer focus and engagement.
• Lead training implementations in technology, social media, service and parts processes, and consumer insights.
• Proactively seek new avenues to grow market share and drive referrals.
• Coach and share ideas with retail partners to drive growth across locations.
• Organize sales responsibilities for clarity, efficiency, and goal achievement.
• Identify opportunities to improve business processes and brand loyalty.

Education

Associate’s degree

Bachelor’s degree

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

Clayton Home Building Group is seeking a Customer Success Manager to strengthen partnerships between customers and Clayton facilities, driving value through training and service excellence.

In this role you will study markets, lead sales growth, and collaborate with retail partners to improve processes and brand loyalty. A degree and strong communication skills are required; travel up to 50% is expected.