Biopharma Platform Delivery Lead | Hybrid

Prudentia Sciences; Cambridge (MA); Hybrid; USD 193,000 - 225,000; Full time

Benefits offered by this job

Competitive salary

Equity

Hybrid work options

Impact on breakthrough therapies

Job summary

Prudentia Sciences in the United States is seeking a Customer Delivery & Support Lead to own implementation and support for biopharma customers. You'll map workflows, configure the platform, and coordinate with engineering for integrations to ensure fast time-to-value.

You will guide deployments, triage issues, build knowledge bases, and drive continuous improvement while collaborating with cross-functional teams to scale delivery during a critical growth phase.

Qualifications

• 5+ years in technical implementation, solutions consulting, or platform configuration.
• Strong troubleshooting and clear communication with customers and engineers.
• Ability to translate ambiguous business workflows into a technical build with clear documentation.

Responsibilities

• Translate client workflows into implementation plans and deployment go-lives.
• Lead workshops and configuration sessions to map workflows.
• Build reusable patterns and playbooks for faster delivery.
• Own end-to-end ticket resolution with cross-functional teams.
• Maintain a customer-facing knowledge base.

Skills

Technical implementation

Solutions consulting

Technical support

Platform configuration

SaaS data platforms

Tools

HubSpot

Zendesk

Job description

Prudentia Sciences in the United States is seeking a Customer Delivery & Support Lead to own implementation and support for biopharma customers. You'll map workflows, configure the platform, and coordinate with engineering for integrations to ensure fast time-to-value.

You will guide deployments, triage issues, build knowledge bases, and drive continuous improvement while collaborating with cross-functional teams to scale delivery during a critical growth phase.