Biopharma Platform Delivery Lead — Implementation & Support

Prudentia Sciences; United States; Hybrid; USD 193,000 - 225,000; Full time

Benefits offered by this job

Impact

Ownership

Growth

Compensation: Competitive salary and  

Team: Collaborative, mission-driven

Job summary

Prudentia Sciences seeks a Customer Delivery & Support Lead to own implementation and support for biopharma customers. You’ll map client workflows to live deployments, configure the platform, and work with engineering on integrations to ensure fast, reliable product support.

You will lead workshops, develop playbooks, and push continuous improvement across deployments. This role offers hybrid flexibility and a competitive compensation package as part of a mission-driven team.

Qualifications

• 5+ years in technical implementation, solutions consulting, technical support, or platform configuration.
• Strong troubleshooting instincts and clear communication with customers and engineers.
• Ability to translate ambiguous workflows into technical builds with clear documentation.
• Comfortable in a fast-paced, high-growth environment with shifting priorities.

Responsibilities

• Translate client workflows into deployment plans and configuration blueprints; execute go-lives.
• Lead customer workshops and configuration sessions to map workflows.
• Build reusable configuration patterns and implementation playbooks across the portfolio.
• Triage, diagnose, and resolve platform issues end-to-end with cross-functional teams.
• Track metrics to improve delivery quality and time-to-value.

Skills

Technical implementation

Solutions consulting

Technical support

Platform configuration

Tools

HubSpot

Zendesk

Job description

Prudentia Sciences seeks a Customer Delivery & Support Lead to own implementation and support for biopharma customers. You’ll map client workflows to live deployments, configure the platform, and work with engineering on integrations to ensure fast, reliable product support.

You will lead workshops, develop playbooks, and push continuous improvement across deployments. This role offers hybrid flexibility and a competitive compensation package as part of a mission-driven team.