Strategic Customer Success Leader

Baxter International Inc.; Raleigh (NC); Hybrid; USD 104,000 - 143,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) Retirement Savings Plan

Paid time off ranging from 20 to 35 days

Job summary

Baxter International Inc. is seeking a Customer Success Manager based in North Carolina to manage customer relationships and drive engagement. You will be the strategic partner for clients, helping them to fully utilize Baxter solutions and ensure customer satisfaction.

The ideal candidate will possess a bachelor’s degree and at least 5 years of relevant experience, showcasing strong analytical and communication skills as well as a commitment to excellence. This role requires travel up to 50% of the time.

Qualifications

• 5+ years of experience in business or customer relationship management roles.
• Proactive, detail-oriented mindset with strong critical-thinking skills.
• Exceptional customer service orientation and strong interpersonal skills.

Responsibilities

• Own customer relationships, driving adoption and retention.
• Build partnerships and guide customers to utilize Baxter solutions.
• Coordinate cross-functional resolutions for a seamless experience.

Skills

Customer relationship management

Analytical skills

Communication skills

Problem-solving skills

Leadership presence

Education

Bachelor's degree in business, healthcare, IT, or management

Job description

Baxter International Inc. is seeking a Customer Success Manager based in North Carolina to manage customer relationships and drive engagement. You will be the strategic partner for clients, helping them to fully utilize Baxter solutions and ensure customer satisfaction.

The ideal candidate will possess a bachelor’s degree and at least 5 years of relevant experience, showcasing strong analytical and communication skills as well as a commitment to excellence. This role requires travel up to 50% of the time.