Strategic Service & Commercial Enablement Lead

Baxter; Skaneateles Falls (NY); Hybrid; USD 136,000 - 187,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

401(k) with match

Paid time off 20-35 days

Job summary

Baxter in Skaneateles, NY is seeking a Sr. Manager, Commercial Enablement to connect Global Service with Sales, Marketing, Strategy, and Product Management.

You will translate customer insights into differentiated service strategies and operational plans that strengthen Baxter's value proposition and improve the customer experience. This hybrid role requires cross-functional leadership and the ability to influence across a global organization.

Qualifications

• Bachelor's degree in business, engineering, marketing, healthcare, or a related field.
• 7+ years in Service, Sales, Marketing, Commercial Ops, PM or Product/Portfolio Mgmt in healthcare.
• Lead across functions and influence without authority in a complex matrix.
• Excellent communication and a data-driven mindset to turn insights into action.

Responsibilities

• Act as the primary liaison between Global Service and FLC business partners.
• Translate priorities and customer insights into service strategies and offerings.
• Facilitate governance and cross-functional teams across Service, Commercial, Marketing, Engineering, and Field Operations.
• Establish governance processes for transparency, accountability, and alignment.
• Bridge Global Service, Service Engineering, and FLC Commercial to align capabilities with strategy.
• Define and evolve FLC service offerings across installation, maintenance, connectivity, and remote support.
• Influence pricing, packaging, and value propositions.
• Ensure service readiness for new product introductions with tools and training.
• Drive continuous improvement in service performance and customer experience metrics.

Skills

Cross-functional leadership

Influence without authority

Data-driven mindset

Excellent communication

Education

Bachelor's degree in business, engineering, marketing, healthcare, or a related field

Job description

Baxter in Skaneateles, NY is seeking a Sr. Manager, Commercial Enablement to connect Global Service with Sales, Marketing, Strategy, and Product Management.

You will translate customer insights into differentiated service strategies and operational plans that strengthen Baxter's value proposition and improve the customer experience. This hybrid role requires cross-functional leadership and the ability to influence across a global organization.