Strategic Customer Success Lead - Corporate Lending

Finastra; Atlanta (GA); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid work model

Wellbeing program

Paid time off

Job summary

Finastra is seeking a Senior Customer Success Manager for Corporate Lending in a hybrid Atlanta setting. You will drive customer outcomes, adoption, and renewal readiness across a defined portfolio, acting as a senior escalation point and coordinating with Sales, Professional Services, and Product teams to ensure value realization and platform modernization.

The role emphasizes executive engagement, structured onboarding, and health-driven risk management to support churn reduction and Net

Qualifications

• 8–12 years of experience in Customer Success, Account Management, or Client Services (enterprise SaaS).
• 3–5 years in people leadership or team management roles.
• Background in financial services, lending, or trade finance.

Responsibilities

• Drive adoption, value realization, and customer outcomes across assigned portfolio.
• Lead structured engagement models including onboarding, success reviews, and executive business reviews.
• Own customer health performance across the assigned segment and renewal readiness.
• Partner with Sales on renewal execution and forecasting to inform risk assessments and opportunities.

Skills

Executive stakeholder management

Customer health tracking

Adoption & renewal focus

Cross-functional collaboration

Tools

CS tooling

Job description

Finastra is seeking a Senior Customer Success Manager for Corporate Lending in a hybrid Atlanta setting. You will drive customer outcomes, adoption, and renewal readiness across a defined portfolio, acting as a senior escalation point and coordinating with Sales, Professional Services, and Product teams to ensure value realization and platform modernization.

The role emphasizes executive engagement, structured onboarding, and health-driven risk management to support churn reduction and Net