Senior Customer Success Manager, Corporate Lending (Hybrid)

USM Finastra USA Corporation; Atlanta (GA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Unlimited vacation

Hybrid work model

Health insurance

Wellbeing programs

Job summary

Finastra is seeking a Senior Customer Success Manager, Corporate Lending to drive adoption, retention, and renewal readiness across a defined portfolio. You will act as a senior escalation point, own success blueprints, and partner with Sales on renewals and expansions within our Lending solutions.

This hybrid role requires strong leadership and proven enterprise SaaS experience. You will lead engagement models, oversee health metrics, and coordinate cross-functional teams to deliver value and

Qualifications

• 8–12 years of experience in Customer Success, Account Management, or Client Services (enterprise SaaS)
• 3–5 years in people leadership or team management roles
• Proven ability to manage complex customer portfolios and drive retention outcomes
• Background in financial services, lending, or trade finance

Responsibilities

• Drive adoption, value realization, and customer outcomes across assigned portfolio
• Lead structured engagement models including onboarding, success reviews, and executive business reviews
• Own customer health performance across the assigned segment and mitigate churn risk
• Lead Customer Success engagement for platform modernization initiatives (cloud adoption, platform upgrades)
• Partner with Sales on renewal and expansion opportunities and ensure alignment to commercial priorities

Skills

Customer success leadership

Portfolio management

Executive communications

Data-driven decisions

Tools

CS tooling

Job description

Finastra is seeking a Senior Customer Success Manager, Corporate Lending to drive adoption, retention, and renewal readiness across a defined portfolio. You will act as a senior escalation point, own success blueprints, and partner with Sales on renewals and expansions within our Lending solutions.

This hybrid role requires strong leadership and proven enterprise SaaS experience. You will lead engagement models, oversee health metrics, and coordinate cross-functional teams to deliver value and