Strategic Customer Success for Digital Ads

Austin American-Statesman; Austin (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Uncapped commissions

Benefits package

Training and development

Job summary

Austin American-Statesman is seeking a Customer Success Strategist to support digital advertising teams in Austin. You will manage campaigns, analyze performance, and deliver strategic recommendations to improve client outcomes.

You will collaborate with sales and internal teams to exceed expectations, drive retention and revenue, and become an expert on digital and print products. Competitive base with commissions is offered, plus comprehensive benefits.

Qualifications

• BA/BS degree in Advertising, Marketing, or Communications, or equivalent experience.
• 2+ years of B2B outside sales in advertising or media with a proven track record of new business acquisition.
• Superior presentation, interpersonal, and communication skills.
• Technically savvy with experience in Google Analytics, Excel, Word, and CRM systems (Salesforce preferred).
• Goal-oriented, competitive, analytical, and forward-thinking with strong business and financial acumen.

Responsibilities

• Act as the primary point of contact for customers throughout the lifecycle, from onboarding to ongoing relationship management.
• Analyze KPIs and campaign data to identify strengths, weaknesses, and optimization opportunities.
• Develop and nurture long‑term client relationships, focusing on retention and revenue growth.
• Become an expert on our digital and print products and services.
• Provide proactive customer support, addressing concerns and ensuring timely resolution.
• Recommend new products and promotional opportunities to current clients and handle objections efficiently.
• Collaborate with sales teams to develop upsell opportunities and drive incremental revenue growth.
• Lead internal teams in executing client campaigns, ensuring successful delivery of services and meeting expectations.
• Manage client pipeline and monthly revenue forecast in Salesforce.com.
• Create and deliver customized performance reports on digital media campaigns (SEO, SEM, social media, web analytics), providing actionable insights and recommendations.

Skills

Presentation skills

Interpersonal

Analytical thinking

Goal‑oriented

Trend‑savvy

Communication

Education

BA/BS in Advertising/Marketing/Communications

Tools

Google Analytics

Excel

Word

CRM systems (Salesforce)

Job description

Austin American-Statesman is seeking a Customer Success Strategist to support digital advertising teams in Austin. You will manage campaigns, analyze performance, and deliver strategic recommendations to improve client outcomes.

You will collaborate with sales and internal teams to exceed expectations, drive retention and revenue, and become an expert on digital and print products. Competitive base with commissions is offered, plus comprehensive benefits.