Strategic Customer Success Architect

Cervin; United States; Remote; USD 146,000 - 235,000; Full time

Job summary

LaunchDarkly is seeking a Customer Success Manager to guide post-sales customers toward successful implementation and ongoing adoption. You will be a subject-matter expert, balancing technical guidance with sales acumen to maximize value and growth.

You will build success plans, manage risks, and promote additional products while acting as a trusted advisor to executives and champions within customers’ organizations.

Qualifications

• 5+ years in a customer-facing role with targets.
• Experience owning renewals and retention quotas.
• Knowledge of sales methodologies such as MEDDIC is preferred.
• Strong project management abilities and accountability.
• Experience with developers/technical buyers in a DevOps space.
• Ability to advocate for customers and the company.

Responsibilities

• Onboard new customers from handoff to activation with success plans.
• Identify and mitigate adoption risks to prevent churn.
• Provide technical guidance on implementation and best practices.
• Prescriptively sell extra products and features to maximize value.
• Act as trusted advisor and build executive-level relationships.
• Drive renewal and expansion opportunities with sales and deal desks.

Skills

Customer-facing

MEDDIC training

Project management

DevOps knowledge

Prescriptive selling

Executive relationships

Renewal & expansion

Job description

LaunchDarkly is seeking a Customer Success Manager to guide post-sales customers toward successful implementation and ongoing adoption. You will be a subject-matter expert, balancing technical guidance with sales acumen to maximize value and growth.

You will build success plans, manage risks, and promote additional products while acting as a trusted advisor to executives and champions within customers’ organizations.