Strategic CSM: Onboarding, Adoption & Growth

LaunchDarkly Group; United States; A distancia; USD 146.000 - 235.000; Jornada completa

Descripción de la vacante

LaunchDarkly is seeking a Customer Success Manager to guide new and expanding customers post-sale. You will drive implementation and adoption, ensuring customers achieve their desired use-cases and value from LaunchDarkly’s platform.

The role blends customer success with sales acumen in a growth-focused GTM team. You will own onboarding, risk mitigation, and prescriptive guidance, while building champions and executive sponsorship to support renewals and expansion opportunities across

Formación

• 5+ years in a customer-facing role with target attainment.
• Experience owning renewals and retention quotas.
• Strong discovery and qualification skills; MEDDIC or similar training preferred.
• Solid project management with cross-functional accountability.
• Technical product experience, preferably with developers or DevOps relevance.
• Ability to advocate for customers while aligning with company goals.

Responsabilidades

• Onboard new customers from sales handoff to activation in the platform.
• Identify and mitigate adoption risks to reduce churn.
• Provide technical guidance for implementation and best practices.
• Prescriptively sell additional products and features.
• Act as trusted advisor and build executive relationships.
• Develop champions within customer orgs to sponsor renewals and expansions.
• Forecast with sales and deal desk to secure timely renewals.

Conocimientos

Customer success

Onboarding

Renewal management

MEDDIC / sales methodology

Project management

DevOps familiarity

Executive relationship building

Prescriptive selling

Voice of the customer

Descripción del empleo

LaunchDarkly is seeking a Customer Success Manager to guide new and expanding customers post-sale. You will drive implementation and adoption, ensuring customers achieve their desired use-cases and value from LaunchDarkly’s platform.

The role blends customer success with sales acumen in a growth-focused GTM team. You will own onboarding, risk mitigation, and prescriptive guidance, while building champions and executive sponsorship to support renewals and expansion opportunities across