Digital Customer Success Leader—Growth & Strategy

LaunchDarkly; Oakland (CA); On-site; USD 122,000 - 168,000; Full time

Job summary

LaunchDarkly is seeking a Manager of Digital Customer Success to lead a team of Digital CSMs serving our top customers. You will partner with GTM and CS teams to scale programs, drive adoption, and reduce churn in a fast-growing environment.

You will hire and develop a high-performing team, own strategic customer engagements, and build metrics-driven plans to meet short- and long-term goals. This role blends leadership, analytics, and commercial responsibility.

Qualifications

• Experience leading customer-facing teams.
• Commercial acumen with renewal ownership.
• Data-driven decision making for talent and programs.
• Background in building scalable customer programs.
• Comfort with AI to scale processes.
• Technical experience with developers/DevOps environments.
• Strong project management with cross-functional accountability.

Responsibilities

• Lead and develop a high-performing team of Digital CSMs.
• Partner with GTM and CS teams to build programs and playbooks.
• Enable early action on onboarding, adoption, risk signals, and expansion.
• Bring operational rigor with metrics, forecasts, and pipeline reviews.
• Oversee key engagements and escalations with strategic customers.

Skills

Leadership

Entrepreneurial Spirit

Growth mindset

Analytical

Program Builder

Sales oriented

Problem Solver

Team Player

Tools

AI Fluency

Technical Knowledge

Project Management

Job description

LaunchDarkly is seeking a Manager of Digital Customer Success to lead a team of Digital CSMs serving our top customers. You will partner with GTM and CS teams to scale programs, drive adoption, and reduce churn in a fast-growing environment.

You will hire and develop a high-performing team, own strategic customer engagements, and build metrics-driven plans to meet short- and long-term goals. This role blends leadership, analytics, and commercial responsibility.