Strategic Customer Success Architect

Mixpanel; San Francisco (CA); On-site; USD 132,000 - 178,500; Full time

Benefits offered by this job

Comprehensive Medical, Vision, and Dental Care

Generous Vacation Policy

Mental Wellness Benefit

Job summary

Mixpanel is hiring a Customer Success Architect in San Francisco, California, to partner with customers throughout their journey, providing strategic consultation on data architecture and best practices. This role demands a proactive approach in managing onboarding and ensuring data health for high-value clients.

Ideal candidates will possess at least 3 years of relevant experience, strong technical acumen, and the ability to communicate effectively across various organizational levels. The role is integral to maximizing customer ROI and enhancing adoption of Mixpanel's analytics solutions.

Qualifications

• At least 3 years of experience as a Customer Success Manager or similar role.
• Experience in data querying and modeling.
• Familiar with cloud data warehouses like Snowflake and Google Cloud.

Responsibilities

• Serve as a trusted technical advisor for customers.
• Own onboarding and data health for high-value customers.
• Communicate effectively with all levels of the customer’s organization.

Skills

Customer Success Management

Data Architecture

Communication Skills

Project Management

Technical Consulting

Education

Bachelor's degree in a related field

Tools

SQL

Python

Business Intelligence tools

Job description

Mixpanel is hiring a Customer Success Architect in San Francisco, California, to partner with customers throughout their journey, providing strategic consultation on data architecture and best practices. This role demands a proactive approach in managing onboarding and ensuring data health for high-value clients.

Ideal candidates will possess at least 3 years of relevant experience, strong technical acumen, and the ability to communicate effectively across various organizational levels. The role is integral to maximizing customer ROI and enhancing adoption of Mixpanel's analytics solutions.