Customer Value Architect III

Mixpanel; San Francisco (CA); Hybrid; USD 130,000 - 185,000; Full time

Benefits offered by this job

Comprehensive Medical, Vision, and 1

Mental Wellness Benefit

Generous Vacation Policy & Additional

Enhanced Parental Leave

Volunteer Time Off

401(K) and Pre-Tax Benefits

Job summary

Mixpanel seeks a relationship-first advisor to link customer investments to real outcomes across a defined book of accounts. You’ll own adoption and value plans end-to-end, aligning capabilities with business goals and ROI expectations.

Collaborate with Account Executives, renewal teams, and product engineers to scale AI-driven product usage. You’ll drive discovery, design adoption strategies, and coordinate across GTM, Product, and Engineering to ensure customer success and measurable value

Qualifications

• Experience in customer success, consulting, or a related field supporting B2B SaaS accounts.
• Ability to translate technical concepts into terms landable by non-technical stakeholders.
• Experience turning product usage into a clear story about customer outcomes and ROI.
• Comfort building and running adoption plans tied to a customer's larger goals.
• Hands-on experience with AI or agentic tooling beyond casual use (e.g., MCP-based workflows or LLM copilots).
• Collaborative approach across account teams and internal partners to move plans forward.
• Good judgement for prioritizing which accounts and actions need attention first.

Responsibilities

• Own the value plan for each account in your portfolio, connecting business problems to outcomes measured.
• Build relationships with business and technical stakeholders, aligning Mixpanel capabilities to customer needs.
• Run discovery on customer priorities and pain points, turning learnings into adoption plans and updates.
• Partner with Account Executive on expansion and renewal counterparts on renewal execution.
• Lead enablement sessions on dashboard design, funnel analysis, and retention modeling to grow usage.
• Monitor usage signals and lead business reviews to surface what's working and identify risks.
• Spot underused features and advise on recommended actions.
• Triage product questions and route to the right team.
• Develop a point of view on a customer's AI maturity and apply Mixpanel AI surfaces.

Skills

Relationship management

B2B SaaS

AI tooling

Adoption planning

ROI storytelling

Cross-functional collaboration

Discovery & prioritization

Tools

LLM copilots

Job description

About Mixpanel

Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com .

About the Team

The Customer Value Architects team sits inside the revenue organization and owns the connection between what customers buy and what they actually get out of Mixpanel. We turn product usage into measurable business outcomes, working across onboarding, adoption, and renewal to make sure customers see the value they signed up for.

About the Role

The right candidate is a relationship-first advisor who connects a customer's Mixpanel investment to real outcomes for a defined book of accounts. You'll own the adoption and value plan for each account end to end: understanding why the customer bought Mixpanel, tracking whether they're getting the ROI they expected, and driving the enablement and product usage that gets them there. You'll build trusted relationships with business and technical stakeholders, partner closely with your Account Executive and renewal counterparts, and bring a growing point of view on how customers should think about AI in their product workflows. This role suits someone who can own a project end to end and is ready to start extending their influence beyond their own accounts to the wider team.

Responsibilities

• Own the value plan for each account in your portfolio, connecting the business problem that led the customer to buy Mixpanel with the outcomes they measure.
• Build relationships with business and technical stakeholders, aligning Mixpanel's capabilities to what customers care about most.
• Run discovery on customer priorities and pain points, and turn what you learn into concrete adoption plans and internal updates.
• Partner with your Account Executive on expansion and your renewal counterpart on renewal execution, bringing the value case and adoption evidence that supports both.
• Lead enablement/best practices sessions on dashboard design, funnel analysis, and retention modeling to grow how deeply and widely a customer uses Mixpanel.
• Monitor usage and health signals and lead business reviews that surface what's working, deepen adoption, and catch risk early.
• Spot underused features and contracted capabilities, and turn them into clear recommendations for the customer.
• Triage product questions and issues, solving what you can and routing the rest to the right team.
• Build a working point of view on a customer's AI maturity, and use Mixpanel's own AI surface to help them build on their product data.
• Coordinate with GTM, Product, and Engineering on escalations, and share what works with the broader Customer Value Architects team.

We're Looking For Someone Who Has Experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience. A track record of managing relationships across a range of stakeholders, from business partners to technical teams. The ability to translate technical concepts, like data models and product metrics, into terms that land with non-technical stakeholders. Experience turning product usage into a clear story about customer outcomes and ROI. Comfort building and running adoption plans that tie daily work to a customer's larger goals. Hands-on experience with AI or agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots. A collaborative approach to working across account teams and internal partners to move plans forward. Good judgment for prioritizing which accounts and actions need attention first.

Bonus Points

• Background in product analytics, growth, or data-driven product development.
• Experience in a technical advisory or professional services capacity.
• Familiarity with analytics instrumentation, event tracking, or data tooling.

Benefits and Perks

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break *please note that benefits and perks for contract positions will vary*

Culture Values

• Make Bold Bets: We choose courageous action over comfortable progress.
• Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
• Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
• Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.

Why choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions. Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter - our people, our customers, our partners - out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.