Strategic Customer Success Advisor for SMB Growth

Websupport; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Websupport is seeking a Customer Success Advisor to be the trusted first contact for our customers. You will act as a small business expert and online presence specialist, guiding clients to maximize the value of our products and services.

In this role, you will build relationships, understand customer goals, and drive retention and growth through proactive advisory conversations and tailored solutions across our digital offerings.

Qualifications

• Customer-centric mindset with a passion for helping customers succeed.
• Excellent communication and interpersonal skills.
• Strong listening and problem-solving abilities.
• Ability to understand customer needs and propose solutions.
• Experience in customer service or related roles is a plus.

Responsibilities

• Facilitate business discussions and recommend solutions across a broad range of customer needs through email, chat, and phone channels.
• Build trusted relationships with customers by understanding their goals, challenges, and opportunities.
• Guide customers through inquiries and requests, providing tailored solutions and escalating complex issues when necessary.
• Deliver a world-class customer experience during every interaction.
• Advocate for customers by bringing forward their feedback and helping drive continuous improvements.
• Provide expert recommendations on company products and services, helping customers maximize their online success.
• Participate actively in training and development initiatives to strengthen both technical and customer-facing skills.
• Support the onboarding and development of new colleagues.
• Collaborate closely with internal teams to ensure customer needs are resolved effectively.
• Contribute to process improvement initiatives and support broader team objectives when required.

Skills

Customer focus

Communication skills

Active listening

Problem solving

Needs assessment

Multitasking

Collaborative

Digital product knowledge

Tech interest

Customer service experience

Job description

Websupport is seeking a Customer Success Advisor to be the trusted first contact for our customers. You will act as a small business expert and online presence specialist, guiding clients to maximize the value of our products and services.

In this role, you will build relationships, understand customer goals, and drive retention and growth through proactive advisory conversations and tailored solutions across our digital offerings.