Strategic Client Success Manager for SMB Growth

CGI Digital; United States; Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision plan

401(k)

Paid family leave

PTO

Life insurance

Wellness program

Job summary

CGI Digital is seeking a Client Success Manager to serve as the main liaison for a portfolio of small business clients. You’ll transform data and insights into practical actions that help client growth and retention.

You will build trusted relationships, translate performance metrics into strategic recommendations, and collaborate with the Account Executive and Digital Media teams to ensure clients feel supported and informed as they pursue local SEO and visibility goals.

Qualifications

• 1–3 years in agency or client-facing digital marketing.
• Experience with SMB clients.
• Understanding of local SEO and Google Business Profiles.
• Able to explain performance metrics in simple terms.
• Proactive, solutions-focused mindset and strong communication.

Responsibilities

• Serve as the primary contact for a portfolio of small business clients.
• Build consultative relationships rooted in trust.
• Translate analytics into actionable next steps.
• Guide clients through SEO and search growth strategies.
• Identify opportunities to expand solutions for clients.
• Collaborate with Account Executive and Digital Media teams to support clients.

Skills

Account management

Client relationships

SEO basics

Analytics interpretation

Communication

Tools

Google Analytics

Google Business Profile

Job description

CGI Digital is seeking a Client Success Manager to serve as the main liaison for a portfolio of small business clients. You’ll transform data and insights into practical actions that help client growth and retention.

You will build trusted relationships, translate performance metrics into strategic recommendations, and collaborate with the Account Executive and Digital Media teams to ensure clients feel supported and informed as they pursue local SEO and visibility goals.