Strategic Customer Service & Planning Specialist

Amphenol ICC; Yocumtown (PA); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Amphenol Communications Solutions (ACS) is seeking a Customer Service & Planning Specialist to support order management, inventory visibility, and demand planning in a fast-paced manufacturing setting. You will liaise with customers, internal teams, and global operations to ensure timely issue resolution and accurate execution.

The role emphasizes strong communication, attention to detail, and cross-functional collaboration in an onsite environment near Etters, PA.

Qualifikationen

• 5+ years of experience in Customer Service, Supply Chain, Planning, Purchasing, Operations, Inventory Management, or related business functions.

Aufgaben

• Serve as a primary point of contact for customer inquiries related to orders, availability, shipment status, lead times, and escalations.
• Build strong customer relationships through responsive communication and professional problem-solving.
• Handle customer concerns with urgency while maintaining a high level of professionalism.
• Monitor high-priority customer issues and coordinate resolution across internal teams.
• Support customer account activities including order tracking, shipment visibility, and issue management.
• Maintain communication with customers and internal stakeholders to provide updates and ensure service expectations are met.

Kenntnisse

Customer service

Communication

Microsoft Office

ERP systems

Tools

QAD ERP

Microsoft Office

Jobbeschreibung

Amphenol Communications Solutions (ACS) is seeking a Customer Service & Planning Specialist to support order management, inventory visibility, and demand planning in a fast-paced manufacturing setting. You will liaise with customers, internal teams, and global operations to ensure timely issue resolution and accurate execution.

The role emphasizes strong communication, attention to detail, and cross-functional collaboration in an onsite environment near Etters, PA.