Strategic Customer Service & Planning Lead

Amphenol ICC; Yocumtown (PA); On-site; USD 65,000 - 90,000; Full time

Job summary

Amphenol Communications Solutions, a division of Amphenol Corporation, is seeking a Customer Service & Planning Specialist based near Etters, PA. The role supports order management, inventory visibility, demand planning, and cross‑functional resolution in a fast-paced manufacturing setting.

The ideal candidate has 5+ years in customer service or supply chain roles, with experience in a manufacturing environment, ERP systems (QAD a plus), and strong problem‑solving and communication skills.

Qualifications

• 5+ years of experience in Customer Service, Supply Chain, Planning, Purchasing, Operations, Inventory Management, Manufacturing Support, or related business functions.
• Experience managing customer orders, inventory tracking, purchasing activities, or supply chain coordination.
• Experience working in fast-paced operational environments where priorities shift quickly.

Responsibilities

• Serve as a primary point of contact for customer inquiries related to orders, availability, shipment status, lead times, and escalations.
• Build strong customer relationships through responsive communication and professional problem-solving.
• Handle customer concerns with urgency while maintaining a high level of professionalism.
• Monitor high-priority customer issues and coordinate resolution across internal teams.
• Support customer account activities including order tracking, shipment visibility, and issue management.
• Maintain communication with customers and internal stakeholders to provide updates and ensure service expectations are met.
• Support purchasing activities, order planning, inventory tracking, and supply coordination.
• Monitor inventory levels and collaborate with planning and manufacturing teams to align supply with demand.
• Review purchase orders, customer requirements, and inventory availability to support fulfillment execution.
• Coordinate with manufacturing sites and global teams to ensure operational continuity.
• Track shipments, inventory movement, and material flow to support customer commitments.
• Assist with forecasting activities and planning adjustments based on changing customer demand.

Skills

Customer service

Communication

Forecasting

Inventory management

Order management

ERP systems

Cross-functional collaboration

Data analysis

Microsoft Excel

Tools

QAD ERP

Job description

Amphenol Communications Solutions, a division of Amphenol Corporation, is seeking a Customer Service & Planning Specialist based near Etters, PA. The role supports order management, inventory visibility, demand planning, and cross‑functional resolution in a fast-paced manufacturing setting.

The ideal candidate has 5+ years in customer service or supply chain roles, with experience in a manufacturing environment, ERP systems (QAD a plus), and strong problem‑solving and communication skills.