Strategic Customer Relationship Manager - Hybrid

Honeywell Technologies; Acton (MA); Hybrid; USD 94,000 - 118,000; Full time

Job summary

Honeywell is seeking a Customer Relationship Project Manager in Acton, MA to act as a trusted advisor for strategic customers. You will build partnerships, drive satisfaction, and ensure customers realize value from Honeywell solutions, reporting to the Customer Relationship Director in a hybrid office setting.

You will manage Platinum and Diamond-tier accounts, drive cross-functional initiatives, and identify growth opportunities while coordinating teams to deliver exceptional customer

Qualifications

• 5+ years of experience in Customer Relationship Management, Customer Success, Account Management, or related customer-facing role.
• 5+ years of experience developing customer relationships and managing internal and external stakeholder communications.
• 5+ years of experience solving complex customer challenges and making sound business decisions.
• 5+ years of experience working independently, managing competing priorities, and delivering results in a fast-paced environment.
• 5+ years of experience collaborating across cross-functional teams to drive customer-focused outcomes.

Responsibilities

• Serve as the primary advocate and trusted partner for Platinum and Diamond-tier customers, ensuring an exceptional customer experience.
• Build, strengthen, and maintain strategic customer relationships while gaining a deep understanding of customer business goals and operational needs.
• Deliver proactive, customer-centric support throughout the entire customer lifecycle.
• Analyze customer feedback, performance metrics, and business trends to identify opportunities that improve customer satisfaction, retention, and overall success.
• Partner with cross-functional teams to address customer challenges and drive continuous process and service improvements.
• Influence internal and external stakeholders to achieve positive customer outcomes and strengthen long-term partnerships.
• Identify opportunities to expand customer value through additional solutions, services, and strategic initiatives.
• Facilitate executive-level customer discussions and serve as a key point of contact for escalations and critical business needs.

Skills

CRM experience

Customer relationships

Stakeholder management

Problem solving

Cross-functional collaboration

Education

Bachelor's degree

Job description

Honeywell is seeking a Customer Relationship Project Manager in Acton, MA to act as a trusted advisor for strategic customers. You will build partnerships, drive satisfaction, and ensure customers realize value from Honeywell solutions, reporting to the Customer Relationship Director in a hybrid office setting.

You will manage Platinum and Diamond-tier accounts, drive cross-functional initiatives, and identify growth opportunities while coordinating teams to deliver exceptional customer