Customer Facing Project Manager

Honeywell Technologies; Acton (MA); Hybrid; USD 94,000 - 118,000; Full time

Job summary

Honeywell is seeking a Customer Relationship Project Manager in Acton, MA to act as a trusted advisor for strategic customers. You will build partnerships, drive satisfaction, and ensure customers realize value from Honeywell solutions, reporting to the Customer Relationship Director in a hybrid office setting.

You will manage Platinum and Diamond-tier accounts, drive cross-functional initiatives, and identify growth opportunities while coordinating teams to deliver exceptional customer

Qualifications

• 5+ years of experience in Customer Relationship Management, Customer Success, Account Management, or related customer-facing role.
• 5+ years of experience developing customer relationships and managing internal and external stakeholder communications.
• 5+ years of experience solving complex customer challenges and making sound business decisions.
• 5+ years of experience working independently, managing competing priorities, and delivering results in a fast-paced environment.
• 5+ years of experience collaborating across cross-functional teams to drive customer-focused outcomes.

Responsibilities

• Serve as the primary advocate and trusted partner for Platinum and Diamond-tier customers, ensuring an exceptional customer experience.
• Build, strengthen, and maintain strategic customer relationships while gaining a deep understanding of customer business goals and operational needs.
• Deliver proactive, customer-centric support throughout the entire customer lifecycle.
• Analyze customer feedback, performance metrics, and business trends to identify opportunities that improve customer satisfaction, retention, and overall success.
• Partner with cross-functional teams to address customer challenges and drive continuous process and service improvements.
• Influence internal and external stakeholders to achieve positive customer outcomes and strengthen long-term partnerships.
• Identify opportunities to expand customer value through additional solutions, services, and strategic initiatives.
• Facilitate executive-level customer discussions and serve as a key point of contact for escalations and critical business needs.

Skills

CRM experience

Customer relationships

Stakeholder management

Problem solving

Cross-functional collaboration

Education

Bachelor's degree

Job description

Customer Relationship Project Manager at Honeywell, you will serve as a trusted advisor and advocate for some of our most strategic customers. You will be responsible for building strong partnerships, driving customer satisfaction, and ensuring customers realize maximum value from our solutions and services. In this highly visible role, you will proactively engage with customers, understand their business objectives, anticipate challenges, and coordinate cross-functional teams to deliver exceptional customer experiences. Your ability to foster long-term relationships, influence stakeholders, and identify opportunities for continuous improvement will directly contribute to customer loyalty, retention, and business growth. You will report directly to the Customer Relationship Director and work in a hybrid environment at our designated office location.

Responsibilities

• Serve as the primary advocate and trusted partner for Platinum and Diamond-tier customers, ensuring an exceptional customer experience.
• Build, strengthen, and maintain strategic customer relationships while gaining a deep understanding of customer business goals and operational needs.
• Deliver proactive, customer-centric support throughout the entire customer lifecycle.
• Analyze customer feedback, performance metrics, and business trends to identify opportunities that improve customer satisfaction, retention, and overall success.
• Partner with cross-functional teams to address customer challenges and drive continuous process and service improvements.
• Influence internal and external stakeholders to achieve positive customer outcomes and strengthen long-term partnerships.
• Identify opportunities to expand customer value through additional solutions, services, and strategic initiatives.
• Facilitate executive-level customer discussions and serve as a key point of contact for escalations and critical business needs.

Qualifications

• 5+ years of experience in Customer Relationship Management, Customer Success, Account Management, or a related customer-facing role.
• 5+ years of experience developing customer relationships and managing internal and external stakeholder communications.
• 5+ years of experience solving complex customer challenges and making sound business decisions.
• 5+ years of experience working independently, managing competing priorities, and delivering results in a fast-paced environment.
• 5+ years of experience collaborating across cross-functional teams to drive customer-focused outcomes.

We Value

• Bachelor's degree in Business Administration, Industrial Engineering, or a related field.
• Passion for creating exceptional customer experiences and building lasting customer relationships.
• Strong business acumen with the ability to understand customer objectives and market dynamics.
• Proactive, results-oriented mindset with a focus on continuous improvement.
• Ability to influence without direct authority and lead through collaboration.
• Adaptability, curiosity, and a commitment to continuous learning.

The annual base salary range for this position is $94,200 - $117,600. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

About Honeywell

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

Business Unit

Honeywell Building Automation (BA) is a global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit.

Benefits Of Working For Honeywell

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: September 11,2026.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more ( https://www.honeywell.com/us/en/company/inclusion-and-engagement )

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.