Strategic Customer Project Engineer

American Electric Power; Tulsa (OK); On-site; USD 137,000 - 178,000; Full time

Job summary

American Electric Power in Tulsa seeks a Customer Service Project Engineer to act as a strategic liaison between customers and internal functions, supporting complex opportunities, infrastructure planning, regulatory compliance, and revenue-growth initiatives.

The role coordinates across service, distribution, transmission, engineering, and regulatory teams to deliver solutions that balance customer needs with regulatory and financial realities.

Qualifications

• Bachelor’s degree in business, project management, engineering or related discipline.
• 10 years of professional experience supporting customer, utility, infrastructure, energy, regulatory, operational, engineering, or project management functions.
• Demonstrated experience leading complex projects and collaborating across multiple business functions.
• Professional Engineer license or ability to obtain licensure preferred.

Responsibilities

• Serve as primary contact for customer opportunities and complex service needs.
• Coordinate cross-functional teams to evaluate, prioritize, and implement customer-focused solutions.
• Develop analyses, business cases, project recommendations, and presentations to support decisions.
• Monitor project progress, identify risks, and facilitate issue resolution to ensure timely outcomes.
• Support economic development and large-customer growth opportunities through coordinated project management.

Skills

Analytical thinking

Financial analysis

Communication

Problem solving

Project management

Education

Bachelor's degree in business, engineering or related discipline

Job description

American Electric Power in Tulsa seeks a Customer Service Project Engineer to act as a strategic liaison between customers and internal functions, supporting complex opportunities, infrastructure planning, regulatory compliance, and revenue-growth initiatives.

The role coordinates across service, distribution, transmission, engineering, and regulatory teams to deliver solutions that balance customer needs with regulatory and financial realities.