Strategic Customer Programs Lead

Socket.dev; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Socket.dev is seeking an experienced Customer-Facing Program Manager to lead and deliver complex programs for a top strategic customer. You will own end-to-end program execution, build strong customer relationships, and coordinate with internal teams to ensure satisfaction and on-time delivery.

You will manage cross-functional teams across product, engineering, sales, finance, and operations, develop plans, track risks, and communicate progress to stakeholders at all levels. PMP is a plus.

Qualifications

• Experience managing complex, multi-year technology projects.
• Proven ability to lead cross-functional teams and manage multiple stakeholders.
• Excellent written and verbal communication at all levels of an organization.
• Strong leadership and relationship-building with customers and internal stakeholders.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.
• Strong problem-solving and risk management skills.

Responsibilities

• Support offer development and pre-contract planning to identify the delivery approach and potential risks to the contract deliverables.
• Develop and execute project/program plans, objectives, and timelines to ensure successful program delivery.
• Maintain detailed project/program documentation, status reports, action registers, and lessons learned.
• Lead cross-functional teams, setting expectations and coordinating resources and activities in support of program deliverables.
• Identify and mitigate program risks, and develop contingency plans as needed.
• Act as a point of contact for customers, both internal and external, building strong relationships and ensuring customer satisfaction.
• Ensure timely delivery of the overall program goals and objectives, conduct program reviews and identify areas for improvement.
• Collaborate with internal teams, including sales, product management, technical teams, finance and supply chain, to ensure alignment regarding deliverables and expectations.

Skills

Program management

Stakeholder management

Cross-functional leadership

Communication

Problem-solving

Project planning

Risk management

Customer relationship management

Tools

Excel

PowerPoint

MS Office

Job description

Socket.dev is seeking an experienced Customer-Facing Program Manager to lead and deliver complex programs for a top strategic customer. You will own end-to-end program execution, build strong customer relationships, and coordinate with internal teams to ensure satisfaction and on-time delivery.

You will manage cross-functional teams across product, engineering, sales, finance, and operations, develop plans, track risks, and communicate progress to stakeholders at all levels. PMP is a plus.