Strategic Customer Programs Director - Semiconductor

Socket.dev; Austin (TX); On-site; USD 152,000 - 266,000; Full time

Job summary

GlobalFoundries is hiring a Director of Customer Program Management to lead strategic customer programs across the FDX portfolio. You will be the primary customer-facing program leader, ensuring technical deliverables, qualification milestones, and manufacturing readiness are met on schedule.

The role requires 15+ years in semiconductors, with 10+ years in program management or related leadership roles, and strong cross-functional collaboration.

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Engineering, Materials Science, Physics, or related technical discipline.
• 15+ years of semiconductor industry experience.
• 10+ years of experience in program management, customer engineering, operations, product engineering, NPI, or related customer-facing leadership roles.
• Demonstrated success managing complex semiconductor programs from development through production.
• Deep understanding of semiconductor product development, qualification, manufacturing operations, and supply chain processes.
• Proven ability to influence and lead cross-functional teams without direct authority.
• Strong customer-facing experience and executive communication skills.
• Experience managing customer escalations and driving issue resolution in a fast-paced environment.

Responsibilities

• Serve as the primary program management interface for strategic FDX customers.
• Build trusted relationships with customer engineering, program management, operations, and procurement teams.
• Lead customer program reviews, milestone tracking, risk assessments, and execution checkpoints.
• Ensure customers receive timely and accurate updates regarding technical deliverables, qualification status, production readiness, and delivery commitments.
• Act as the voice of the customer within GF to ensure priorities and requirements are properly understood and executed.
• Own end-to-end execution of customer programs from design enablement through qualification, production ramp, and high-volume manufacturing.
• Develop and maintain integrated program schedules, critical milestones, dependencies, and risk mitigation plans.
• Drive accountability across cross-functional teams to ensure commitments are delivered on time.
• Lead issue resolution efforts and recovery plans when program objectives are at risk.
• Establish governance mechanisms to proactively identify and manage execution risks.
• Partner closely with Sales and Account Management teams to maintain a thorough understanding of customer priorities, technical requirements, schedules, and delivery expectations.
• Translate customer needs and commitments into actionable execution plans across GF organizations.
• Provide program status, risk assessments, and recovery plans to account teams to support customer engagement activities.
• Participate in customer reviews, technical discussions, and escalation meetings as the FDX execution lead.
• Support strategic customer engagements by ensuring alignment between customer expectations and internal execution plans.
• Drive execution of customer qualification plans, production ramps, and manufacturing readiness activities.
• Coordinate with Manufacturing, Quality, Supply Chain, and Operations teams to ensure customer commitments are met.
• Proactively identify and address risks related to yield, capacity, cycle time, quality, qualification, and logistics.
• Lead cross-functional efforts to resolve customer-impacting issues and minimize schedule disruptions.
• Ensure operational readiness for key customer milestones and product transitions.
• Prepare and deliver concise executive-level status updates and decision packages.
• Lead customer and internal escalations through structured problem-solving and recovery plans.
• Drive timely decision-making among technical and operational stakeholders.
• Communicate complex issues clearly while maintaining customer confidence and trust.

Skills

Program management

Cross-functional leadership

Executive communication

Escalation management

Customer-facing leadership

Education

Bachelor's degree in Electrical Engineering / related technical discipline

Job description

GlobalFoundries is hiring a Director of Customer Program Management to lead strategic customer programs across the FDX portfolio. You will be the primary customer-facing program leader, ensuring technical deliverables, qualification milestones, and manufacturing readiness are met on schedule.

The role requires 15+ years in semiconductors, with 10+ years in program management or related leadership roles, and strong cross-functional collaboration.