Strategic Customer Operations Leader

Public Service Company of New Mexico (PNM); Albuquerque (NM); On-site; USD 73,000 - 121,000; Full time

Job summary

Public Service Company of New Mexico (PNM) seeks a senior supervisor to oversee customer operations, billing, collections, and related functions in Albuquerque. You will manage resources, lead teams, and ensure compliance with company policies while handling regulatory interfaces and union-related agreements.

The role requires a Bachelor’s degree with 5–7 years of related experience, strong leadership, budgeting, and communication skills to drive performance and safe, efficient service delivery.

Qualifications

• Bachelor’s degree in a related field with 5–7 years of related experience.
• Experience supervising large teams, including union and non-union staff.
• Strong knowledge of customer service operations and billing processes.

Responsibilities

• Interpret company policies and ensure compliance across the department.
• Set general work assignments and delegate scheduling for teams.
• Direct and schedule subordinate groups to meet department goals.
• Formulate goals, budget planning, and resource management.
• Maintain records and issue reports accurately and timely.
• Present reports to other departments as needed.
• Lead training and development, and participate in policy updates.

Skills

Customer service

Team leadership

Budgeting

Interpersonal skills

Communication

Problem solving

Education

Bachelor's degree in a related field

Tools

Field Collections System (FCS)

Business Intelligence (BI)

GIS mapping Software

Customer Information System (CIS)

Job description

Public Service Company of New Mexico (PNM) seeks a senior supervisor to oversee customer operations, billing, collections, and related functions in Albuquerque. You will manage resources, lead teams, and ensure compliance with company policies while handling regulatory interfaces and union-related agreements.

The role requires a Bachelor’s degree with 5–7 years of related experience, strong leadership, budgeting, and communication skills to drive performance and safe, efficient service delivery.