Strategic Customer Growth Executive

Infobip; Jersey City (NJ); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) plan participation with company match

Short-term and long-term disability insurance

Wellness plan of up to $500/year

PTO: Up to 23 vacation days per year

Twelve weeks of paid parental leave

Participation in employee share ownership plan (ESOP)

Job summary

Infobip is looking for a Customer Growth Executive based in Jersey City, NJ. This role focuses on driving customer satisfaction, retention, and growth for Tier 1 and Tier 2 clients through strong relationship management and strategic initiatives.

The ideal candidate will excel at understanding client needs, coordinating resources, and developing strategies to enhance engagement and business outcomes. You'll work collaboratively in a diverse and inclusive environment with a strong emphasis on personal and professional growth.

Qualifications

• Able to build and maintain trusted relationships with clients.
• Experience in driving customer satisfaction and business growth.
• Strong analytical skills for forecasting client traffic.

Responsibilities

• Drive customer satisfaction, retention, and growth for Tier 1 and Tier 2 clients.
• Meet and exceed quarterly KPIs for business growth.
• Coordinate internal teams to fulfill client requirements.

Skills

Client relationship management

Strategic planning

Performance metrics

Cross-selling

Team coordination

Education

Bachelor's degree or equivalent

Tools

Salesforce (SF)

Qlik

Job description

Infobip is looking for a Customer Growth Executive based in Jersey City, NJ. This role focuses on driving customer satisfaction, retention, and growth for Tier 1 and Tier 2 clients through strong relationship management and strategic initiatives.

The ideal candidate will excel at understanding client needs, coordinating resources, and developing strategies to enhance engagement and business outcomes. You'll work collaboratively in a diverse and inclusive environment with a strong emphasis on personal and professional growth.