Customer Growth Executive

Infobip; Chicago (IL); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) plan participation with company match

Paid parental leave

Employee share ownership plan (ESOP)

Job summary

A global communication platform provider is seeking a Customer Growth Executive in Chicago to drive customer satisfaction and retention for Tier 1 and Tier 2 clients. This role involves building strong client relationships, coordinating internal resources, and developing strategies for cross-selling and upselling. The ideal candidate will have excellent analytical skills to manage performance metrics and ensure client satisfaction, contributing to business growth and the company's competitive positioning.

Qualifications

• Excellent relationship-building skills with Tier 1/Tier 2 clients.
• Experience in cross-selling and upselling strategies.
• Strong analytical skills to forecast client engagement and traffic.

Responsibilities

• Build and maintain trusted relationships with assigned clients.
• Proactively seek new opportunities to increase customer spend.
• Coordinate internal resources to meet client expectations.

Skills

Customer relationship management

Strategic thinking

Cross-selling

Client advocacy

Performance analysis

Education

Relevant bachelor's degree

Tools

Salesforce (SF)

Analysis tools (Qlik, SU)

Job description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

The overall purpose of a Customer Growth Executive role is to drive customer satisfaction, retention, and growth for Tier 1 /Tier 2 clients. This involves building strong relationships, understanding client needs, coordinating internal resources, and continuously developing strategies to enhance client engagement and business outcomes. The Customer Growth role is essential for nurturing and growing relationships with clients, ensuring their satisfaction and retention while driving business growth. This role requires a strategic focus on cross‑selling and upselling, client advocacy, performance metrics, effective account management, internal coordination, and continuous personal and team development. By excelling in these areas, the Customer Growth Executive contributes to the company's overall success and competitive positioning in the market.

Responsibilities & Expectations

Customer Orientation

• Build and maintain trusted relationships with assigned clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
• Proactively search for new opportunities on how we can increase customer spend and cross‑sell into new use cases, portfolios, services.
• Serve as a focal point for clients when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams to best serve the customer.
• Understand client’s structure and processes around choosing/implementing new solutions.
• Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross‑sells as the most important metrics).
• In cooperation with supporting departments, ensure client's account is properly set‑up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set‑up, route management, sender registration, allowed content filtration setup and maintenance).
• In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting).
• Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.

Internal Initiatives

• Power user, help improve Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU) by providing constructive feedback and ideas.
• Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, CPaas Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).
• Update all activities regarding client engagements and opportunities in dedicated tools (SF).
• Influence Infobip’s ever‑evolving end‑to‑end customer experience by grasping and continuously promoting client's perspective to the internal stakeholders.

Continuous Development

• Promote team spirit and nourish critical thinking.
• Help mentor and onboard other team members and newcomers.
• Have an excellent knowledge of Infobip products, platform, and relevant markets.
• Have an excellent knowledge of client's business and ways they (can) use Infobip.
• Be up to date with industry trends and competition. Stay always on top with competition and latest industry trends.

Additional Information

Salary Range

$70,000 - 105,000 USD annual base salary (the salary of the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, job‑related knowledge, experience, education, and skillset). This role is also eligible for quarterly discretionary bonus.

Benefits & Perks

Medical, Dental, and Vision insurance; Basic life insurance; 401(k) plan participation with company match; Short‑term and long‑term disability insurance; Wellness plan of up to $500/year pro‑rated based on hire date; PTO: Accrual of up to twenty‑three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually; Additional leave time for marriage, relocation, bereavement, and other major life events; Twelve (12) weeks of paid parental leave; Participation in employee share ownership plan (ESOP); Fourteen (14) paid holidays annually.

Diversity & Inclusion

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal‑opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.