Strategic Customer Engagement Senior Manager

Northrop Grumman; McLean (VA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Relocation assistance

Annual bonus potential

Job summary

Northrop Grumman Mission Systems (NGMS) seeks a Strategic Customer Engagement Senior Manager to join the SCE Team, guiding engagements across DoW and international customers from Baltimore, MD. You will act as chief of staff, optimizing operations and driving actionable outcomes for the business.

You will lead in applying new methods and tech solutions to improve engagement efficiency, accuracy, and impact, mentoring cross-functional teams to deliver high-quality customer products and strategic

Qualifications

• Bachelor's degree and a minimum of 10 years of related experience in program management, business development, mission engineering, systems analysis, or strategic planning; or 8 years with a Master’s degree.
• Experience with Salesforce and with the application of generative artificial intelligence assistants in a business context.
• Knowledge of DoW customer organizations, requirements, programming, budgeting, and acquisition processes.
• Dynamic self-starter with strong attention to detail, strong work ethic, and strategic thinking with respect to customer needs, competitive positioning, and prioritization in a fast-paced environment.
• Strong interpersonal skills that foster collaborative and trusting relationships with all levels of the organization, including executive leadership and technical experts.
• Strong written and verbal communication skills and the ability to develop and deliver executive-level presentations.
• Experience forming and leading cross-functional teams.
• U.S. Citizenship and an active Secret clearance, with the ability to obtain a Top Secret clearance.

Responsibilities

• Ensure strategic customer engagements are planned, executed, and documented in alignment with sector priorities and governance.
• Serve as the subject matter expert in the use, configuration, and integration of Salesforce with other systems of record and digital tools.
• Lead the development, integration, and application of authoritative information resources, environments, and products that enable clear, consistent, and compelling customer engagements associated with NGMS products, capabilities, and business opportunities.
• Lead Strategic Customer Engagements with external customers and cross-sector NGC stakeholders as required.
• Partner with peer information, digital, communications, business development, strategic growth, and operations leaders to plan, develop, implement, and operate new processes, tools, and capabilities that accelerate SCE operations.
• Lead or support the analysis, synthesis, and recommendations in response to customer requests for information (RFIs), strategic communications, mission engineering activities, and business cases.
• Mentor and lead cross-functional teams to deliver high-quality customer engagement products and outcomes.
• Travel may be required up to 25% of the time.

Skills

Program management

Business development

Mission engineering

Systems analysis

Strategic planning

Security clearance

Education

Bachelor's degree

Master's degree

Tools

Salesforce

Job description

Northrop Grumman Mission Systems (NGMS) seeks a Strategic Customer Engagement Senior Manager to join the SCE Team, guiding engagements across DoW and international customers from Baltimore, MD. You will act as chief of staff, optimizing operations and driving actionable outcomes for the business.

You will lead in applying new methods and tech solutions to improve engagement efficiency, accuracy, and impact, mentoring cross-functional teams to deliver high-quality customer products and strategic