Senior Manager, Strategic Customer Engagement

Northrop Grumman; Baltimore (MD); Hybrid; USD 168,000 - 251,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

Savings plan

Company holidays & PTO

Job summary

Northrop Grumman is seeking a Strategic Customer Engagement Senior Manager to join the Strategic Customer Engagement Team in Baltimore, MD. This role oversees day-to-day operations across DoW services, primes, international customers, and other U.S.

government agencies, acting as chief of staff for the SCE Team and aligning engagements with sector priorities. The position requires a Top Secret clearance capability, strong program management background, and expertise in enterprise systems of

Qualifications

• Bachelor’s degree with 10+ years in PM, business development, mission engineering, or strategic planning.
• Experience with Salesforce and generative AI in business contexts.
• Knowledge of DoW customer organizations, requirements, budgeting, and acquisition.
• Strong written/verbal communication and executive presentation skills.

Responsibilities

• Plan, execute, and document strategic customer engagements aligned to sector priorities.
• Serve as SME for Salesforce use, config, and integration with other systems.
• Lead the development and application of resources enabling clear customer engagements.
• Lead engagements with external customers and cross-sector stakeholders.
• Collaborate with leadership to implement new processes, tools, and capabilities.
• Mentor cross-functional teams to deliver high-quality engagement outcomes.
• Travel may be required up to 25%.

Skills

Salesforce

Generative AI

DoD knowledge

Leadership

Executive communication

Cross-functional teams

Secret clearance

US Citizenship

Education

Bachelor’s degree

Master’s degree

Job description

Northrop Grumman is seeking a Strategic Customer Engagement Senior Manager to join the Strategic Customer Engagement Team in Baltimore, MD. This role oversees day-to-day operations across DoW services, primes, international customers, and other U.S.

government agencies, acting as chief of staff for the SCE Team and aligning engagements with sector priorities. The position requires a Top Secret clearance capability, strong program management background, and expertise in enterprise systems of