Strategic Customer Engagement Senior Manager

Northrop Grumman; Baltimore (MD); Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Relocation assistance

Bonus eligibility

Health insurance

Job summary

Northrop Grumman Mission Systems (NGMS) seeks a Strategic Customer Engagement Senior Manager in Baltimore, MD to lead executive engagements and drive strategic actions across DoW services and key industry partners. The role acts as chief of staff for the SCE Team, coordinating cross-functional efforts and leveraging enterprise tools for effective customer interactions.

The ideal candidate has a strong background in program management, BD, or mission engineering, with a Secret clearance and

Qualifications

• Bachelor's degree plus 8–10+ years in PM/BD/strategy roles; or 8+ with Master’s.
• Experience with Salesforce and AI assistants in business contexts.
• Knowledge of DoW customer organizations, requirements, budgeting, and acquisitions.

Responsibilities

• Plan, execute, and document strategic customer engagements aligned with sector priorities.
• Serve as SME for Salesforce integrations with systems of record and digital tools.
• Lead development and application of authoritative information resources for NGMS products and opportunities.
• Lead strategic engagements with external customers and cross-sector stakeholders as required.
• Collaborate with information, digital, communications, BD, growth, and operations leaders to implement new processes and tools.
• Analyze RFIs, strategic communications, mission engineering activities, and business cases.

Skills

Salesforce

Strategic planning

Program management

DoD knowledge

Cross-functional leadership

Education

Bachelor's degree

Master's degree preferred

Tools

Salesforce CRM

Enterprise data tools

Job description

Northrop Grumman Mission Systems (NGMS) seeks a Strategic Customer Engagement Senior Manager in Baltimore, MD to lead executive engagements and drive strategic actions across DoW services and key industry partners. The role acts as chief of staff for the SCE Team, coordinating cross-functional efforts and leveraging enterprise tools for effective customer interactions.

The ideal candidate has a strong background in program management, BD, or mission engineering, with a Secret clearance and