Strategic Customer Account Manager (Hybrid)

Collins Aerospace; Troy (OH); Hybrid; USD 69,000 - 131,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks of vacation

401(k) plan with employer matching

Tuition reimbursement

Student Loan Repayment Program

Job summary

Collins Aerospace in Troy, Ohio, is seeking a Customer Account Manager (CAM) to serve as the primary contact with assigned customers, handling purchase orders and inquiries, and ensuring satisfaction through proactive communication. The CAM collaborates with Operations and Contracts Analysts to meet expectations and resolve issues, while representing customer needs within company policies.

The role is hybrid with 2–3 days onsite, requiring a University Degree and 2+ years of relevant experience,

Qualifications

• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field.
• Experience in a role that involved addressing customer inquiries, resolving issues, providing support and assistance
• Experience utilizing Enterprise Resource Planning (ERP) software system ( ie SAP)
• Experience utilizing Microsoft Office- Excel, Word and PowerPoint skills

Responsibilities

• Be the primary point of contact with your respective customer
• Coordinate with Operations and Contracts Analyst to ensure both customer and organizational expectations are met
• Solve client issues when required and build meaningful relationships with the customer
• Continually strive to improve the customer experience by taking ownership of escalated customer issues, investigating, and following them through to resolution
• Ensure that all customer requests are handled with professionalism and within a timely manner
• Collect and consolidate information regarding customer interactions and transactions when requested to facilitate future needs and process improvements
• Ensure that continuous feedback to the customer is maintained on quote and order status (backlog reports, portal updates, reschedule notices, verbal and written communication)

Skills

Customer communication

Issue resolution

ERP (SAP)

MS Office (Excel Word PPT)

Education

University Degree

Tools

SAP

Job description

Collins Aerospace in Troy, Ohio, is seeking a Customer Account Manager (CAM) to serve as the primary contact with assigned customers, handling purchase orders and inquiries, and ensuring satisfaction through proactive communication. The CAM collaborates with Operations and Contracts Analysts to meet expectations and resolve issues, while representing customer needs within company policies.

The role is hybrid with 2–3 days onsite, requiring a University Degree and 2+ years of relevant experience,