Strategic Aerospace Account Manager

Sarica Manufacturing Company; Urbana (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

Sarica Manufacturing Company is seeking a Customer Account Manager to join our team in Urbana, Ohio. You will serve as the primary contact for key accounts, managing orders from inquiry through delivery and coordinating with engineering, production, scheduling, and other departments to keep projects on track.

Ideal candidates are organized, relationship-driven professionals with at least two years in account management or related roles, proficient in Microsoft Office and CRM systems, and able to

Qualifications

• 2 years of college in a business-related program preferred.
• 2+ years of experience in account management, customer service, inside sales, purchasing, buyer roles, or similar customer-focused positions.
• Experience in a fast-paced environment.
• Proficiency in Microsoft Office and customer business systems.
• Ability to travel up to 15% domestically.
• Aerospace industry experience is a plus.
• U.S. Citizenship is required due to regulatory requirements.

Responsibilities

• Customer Relationship Management: Serve as the primary point of contact for assigned accounts, building long-term relationships through consistent communication and responsive service.
• Account Ownership: Manage customer needs from initial inquiry through order fulfillment, ensuring expectations, timelines, and requirements are clearly communicated.
• Cross-Functional Coordination: Partner with engineering, production, scheduling, and other departments to align resources, resolve issues, and keep customer projects on track.
• Customer Communication: Provide timely updates via phone, email, Teams, and in-person meetings regarding order status, lead times, product availability, and project milestones.
• Issue Resolution: Identify customer concerns, coordinate solutions internally, and drive follow-through to ensure a positive customer experience.
• Project & Order Management: Monitor open orders, track key deliverables, and proactively address potential delays or obstacles.
• Customer Visits: Travel to customer locations throughout the United States to strengthen relationships, support account needs, and gain a deeper understanding of customer operations.
• Business Growth Support: Develop strong customer partnerships that drive repeat business, customer retention, and long-term account success.

Skills

Account management

Customer service

Relationship management

Cross-functional coordination

Travel coordination

Education

Two years of college

Business coursework

Tools

Microsoft Office

CRM systems

Job description

Sarica Manufacturing Company is seeking a Customer Account Manager to join our team in Urbana, Ohio. You will serve as the primary contact for key accounts, managing orders from inquiry through delivery and coordinating with engineering, production, scheduling, and other departments to keep projects on track.

Ideal candidates are organized, relationship-driven professionals with at least two years in account management or related roles, proficient in Microsoft Office and CRM systems, and able to