Strategic CSM: Mid‑Market AI & Adoption Growth

Harvey, Inc.; New York (NY); Hybrid; USD 125,000 - 145,000; Full time

Benefits offered by this job

Growth opportunities

Best-in-class playbooks

Collaborative environment

Job summary

Harvey is seeking a Customer Success Manager in New York to guide our mid-market clients through the adoption of Harvey's AI-powered platform, deeply integrating our solution into their business processes.

You will lead strategic implementation, train end users on daily use of Harvey, manage 40+ clients with a prescriptive approach, and build scalable playbooks to improve adoption, renewal risk, and ROI.

Qualifications

• Experience handling a high volume of client cases.
• Excellent communication and strategic planning skills.
• Able to influence stakeholders at various levels.

Responsibilities

• Lead the integration of Harvey into client workflows.
• Train end users to adopt Harvey daily.
• Serve as primary contact for 40+ mid-market clients.
• Create scalable playbooks and self-help materials.
• Monitor adoption metrics to drive ROI.
• Encourage user engagement and executive sponsorship.
• Relay client insights to internal teams for product improvements.

Skills

Client management

Strategic planning

Communication

Stakeholder influence

Tools

Salesforce

Catalyst

Job description

Harvey is seeking a Customer Success Manager in New York to guide our mid-market clients through the adoption of Harvey's AI-powered platform, deeply integrating our solution into their business processes.

You will lead strategic implementation, train end users on daily use of Harvey, manage 40+ clients with a prescriptive approach, and build scalable playbooks to improve adoption, renewal risk, and ROI.