Strategic CSM, Media Partnerships - Drive Adoption & Growth

LiveRamp; Seattle (WA); Hybrid; USD 108,000 - 134,000; Full time

Benefits offered by this job

401K matching up to 6%

Flexible paid time off

Work from home options

Parental leave

Comprehensive benefits package

Job summary

LiveRamp, a leader in data collaboration, seeks a Sr. Customer Success Manager for Media Partnerships. You will advise top media customers, align strategy, drive adoption, and expand partnerships across TV/streaming, DSPs, and more.

You’ll collaborate with sales, product, and account leadership to renew, upsell, and grow the book of business. Hybrid role with in-office days in San Francisco, New York City, or Seattle.

Qualifications

• 5-7 years Enterprise B2B SaaS Customer Success Management or Account Management experience with emphasis on Media
• Knowledge of media industry, ad sales, ad operations, media planning, buying, selling, and measurement
• Strong analytical and problem-solving skills with ability to interpret data and provide actionable insights
• Excellent communication, presentation, and interpersonal skills
• Experience growing partnerships and balancing fixed pricing with revenue potential

Responsibilities

• Build and maintain strong customer relationships, including C-level contacts
• Develop and monitor strategic success plans with clear objectives and KPIs
• Drive adoption of LiveRamp solutions to maximize customer value
• Identify and address issues to ensure customer satisfaction
• Manage renewals and look for upsell/cross-sell opportunities
• Educate customers on best practices, industry trends, and platform capabilities

Skills

Enterprise B2B SaaS

Media buying/selling

Data analytics

Programmatic advertising

Renewal negotiation

Executive stakeholder management

Job description

LiveRamp, a leader in data collaboration, seeks a Sr. Customer Success Manager for Media Partnerships. You will advise top media customers, align strategy, drive adoption, and expand partnerships across TV/streaming, DSPs, and more.

You’ll collaborate with sales, product, and account leadership to renew, upsell, and grow the book of business. Hybrid role with in-office days in San Francisco, New York City, or Seattle.