Strategic CSM: Growth Partner for Footwear Brands

Zappos; New York (NY); On-site; USD 66,000 - 112,000; Full time

Job summary

Zappos.com LLC in New York, NY, seeks a Customer Success Manager to serve as the strategic growth partner for assigned footwear brands within the PPP. You will own relationships, develop joint business plans, and coordinate marketing investments with cross-functional teams to drive Amazon growth.

You will manage multi-stakeholder engagement, deliver monthly reports, and help scale the Preferred Partnerships Program through proactive communication and accountable partnership ownership.

Qualifications

• Bachelor's degree or equivalent required.
• 2+ years in a client-facing role within Customer Success, Account Management, Buying, Merchandising, or Strategic Partnerships owning external client/vendor relationships.
• Proven ability to build trusted advisory relationships with external stakeholders.
• Track record driving measurable partner outcomes (revenue growth, operational improvements, or adoption).
• Experience collaborating with cross-functional teams to drive partner or business outcomes.
• Experience presenting data-backed business reviews to stakeholders.
• Strong written and verbal communication skills.

Responsibilities

• Partnership Ownership & Relationship Management: Serve as the dedicated point of contact for assigned footwear brands, building trusted advisory relationships through regular touchpoints, proactive communication, and responsive issue resolution.
• Strategic Growth & Business Planning: Develop Joint Business Plans with buyers and vendors to align growth priorities and partnership commitments.
• Demand Acceleration & Investment Coordination: Coordinate Sponsored Ads, merchandising, promotions, and catalog optimization to drive traffic, conversion, and organic rank growth.
• Controlled Distribution & Customer Experience: Monitor seller fragmentation, Featured Offer ownership, and pricing consistency.
• Reporting & Operational Excellence: Deliver monthly Brand Exposure Reports and weekly business recaps.

Skills

Client-facing relationships

Trusted advisory relationships

Partner outcomes

Cross-functional collaboration

Data-driven reviews

Written and verbal communication

Salesforce CRM

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Zappos.com LLC in New York, NY, seeks a Customer Success Manager to serve as the strategic growth partner for assigned footwear brands within the PPP. You will own relationships, develop joint business plans, and coordinate marketing investments with cross-functional teams to drive Amazon growth.

You will manage multi-stakeholder engagement, deliver monthly reports, and help scale the Preferred Partnerships Program through proactive communication and accountable partnership ownership.