Strategic Brand Growth Partner - Customer Success

Amazon; Omaha (NE); Hybrid; USD 66,000 - 112,000; Full time

Job summary

Amazon's Zappos FBA Preferred Partnerships team is seeking a Customer Success Manager to serve as a strategic growth partner for assigned footwear brands within the PPP.

You will own the relationship, coordinate with internal teams, and drive growth through joint plans and market opportunities.

This role emphasizes cross-functional influence, data-driven reviews, and accountable partnership ownership to strengthen PPP scalability.

Qualifications

• 2+ years in a client-facing role within Customer Success, Account Management, Buying, Merchandising, or Strategic Partnerships owning external client/vendor relationships.
• Proven ability to build trusted advisory relationships with external stakeholders.
• Track record driving measurable partner outcomes (revenue growth, operational improvements, or adoption).
• Experience collaborating with cross-functional teams to drive partner or business outcomes.
• Experience presenting data-backed business reviews to stakeholders.
• Strong written and verbal communication skills.

Responsibilities

• Own partnerships for assigned footwear brands, build advisory relationships, and ensure SLA adherence.
• Develop Joint Business Plans with buyers/vendors to align growth priorities and commitments.
• Coordinate Sponsored Ads, promotions, and catalog optimization to drive traffic and growth.
• Monitor brand store presence, pricing, and content to maintain trust and quality.
• Deliver monthly Brand Exposure Reports and weekly business recaps, building scalable processes.

Skills

Client-facing experience

Relationship management

Cross-functional collaboration

Data-driven storytelling

Communication skills

Education

Bachelor's degree

Tools

Salesforce

Excel

Job description

Amazon's Zappos FBA Preferred Partnerships team is seeking a Customer Success Manager to serve as a strategic growth partner for assigned footwear brands within the PPP.

You will own the relationship, coordinate with internal teams, and drive growth through joint plans and market opportunities.

This role emphasizes cross-functional influence, data-driven reviews, and accountable partnership ownership to strengthen PPP scalability.