Customer Success Manager

VisibleThread, LLC; Arlington (VA); Presencial; USD 90.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Flexible working schedule

Competitive salary and annual leave

Monthly all-hands and team events

Descripción de la vacante

VisibleThread, LLC is seeking a hands-on Customer Success Manager to own a portfolio of GovCon customers across Defense, IT Services and Healthcare. You will onboard, train, drive adoption, and turn usage into real value while partnering with product and support teams.

With 5+ years in customer success or SaaS, you’ll manage 30+ accounts and $1M+ ARR, identify renewal and upsell opportunities, and communicate clearly to stakeholders. Competitive salary and private insurance available.

Formación

• 5+ years’ experience in customer success, account management, or a customer-facing SaaS role.
• GovCon industry experience is a plus.
• Strong program management, change management, and user adoption skills.
• Excellent written and verbal communication.
• Self-starter who thrives with ownership.

Responsabilidades

• Own the relationship with a portfolio of customers and 30+ accounts.
• Onboard and train new customers quickly.
• Drive adoption and measurable outcomes.
• Identify renewal and upsell opportunities and work with sales.
• Bridge between customers and product/support teams.

Conocimientos

Account management

Customer success

SaaS

GovCon experience

AI savvy

Stakeholder communication

Ownership mindset

Descripción del empleo

VisibleThread's RFP Intelligence Platform helps the world's largest government contractors win more business by reducing risk and improving efficiency. We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space, IT Services and Healthcare.

You'll own the relationship with a portfolio of customers. Your job: Get close to their world, understand the pain and challenges they're solving for, and show them how to use VisibleThread to drive real value and efficiencies. This is a relationship-first, hands-on role that involves ongoing customer engagement.

About the Role

• Build trust fast. Become the go-to person for your accounts. understand their goals, their workflows, and where they're getting stuck.
• Own $1M+ in ARR across a number of accounts (30+)
• Onboard and train. Get new customers up and running quickly, and teach them how to get the most out of VisibleThread.
• Drive adoption. Turn product usage into measurable outcomes; efficiency gains, reduced risk, better compliance.
• Solve problems. Be the bridge between customers and our product and support teams when issues come up.
• Grow the relationship. Spot renewal and upsell opportunities, and work with sales to close them.

• 5+ years’ experience in customer success, account management, or a customer-facing SaaS role.
• Experience working in the GovCon industry would be beneficial
• Strong program management experience, change management and supporting user adoption
• Must be AI savvy
• Comfortable with technology — you can learn a product deeply and explain it simply.
• A genuine curiosity about customers' problems, and the drive to solve them.
• Sharp communication skills, written and verbal.
• A self-starter who thrives on ownership, not hand-holding.

• Work with major global brands across Defense, IT Services, and Healthcare.
• A flat, fast-moving team with real career growth.
• 100% paid private medical insurance.
• Flexible working schedule.
• Competitive salary and annual leave.
• Monthly all-hands and team events with people worldwide.